Privacy Policy

Last updated: January 2026

Introduction

AllergenClear ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you interact with our website, contact us for allergen remediation services, or engage with our diagnostic deep-cleaning protocols.

We operate as a diagnostic deep-cleaning service based in Beyoğlu, Marmara Region, Turkey. Our mission is to identify and eliminate household allergen sources through transparent, medical-grade protocols. Your trust in how we handle your information is essential to that mission.

Information We Collect

We collect personal information in several ways, depending on how you interact with us:

Contact and Inquiry Information

When you contact us via email, phone, or web form to request a diagnostic consultation or ask about our services, we collect information you provide directly, including:

• Your name and contact details (email address, phone number)
• Your home address or the address of the property requiring allergen remediation
• Details about your allergen concerns (dust sensitivity, pet reactions, mould exposure, etc.)
• Information about specific rooms or areas of concern
• Any health-related observations or symptoms you share to help us understand your situation

Website and Browsing Information

When you visit our website, we may automatically collect certain technical information:

• Your IP address and device identifiers
• Browser type, operating system, and language preferences
• Pages visited, time spent on each page, and navigation patterns
• Referral source (how you arrived at our site)
• General geographic location (city/region level, not precise location)

Cookies and Similar Technologies

We may use cookies, web beacons, and similar tracking technologies to enhance your experience and understand how you use our site. These may include:

• Essential cookies: Required for site functionality (e.g., session management)
• Analytics cookies: Help us understand visitor behavior and improve our content and services
• Preference cookies: Remember your settings and choices

Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please refer to your browser's help section for instructions on managing cookies. Note that disabling cookies may affect site functionality.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, schedule consultations, provide diagnostic assessments, and deliver allergen remediation services tailored to your specific rooms and health concerns.
• Communication: To send you service updates, appointment confirmations, follow-up information about allergen sources identified in your home, and post-service guidance.
• Quality Improvement: To understand your experience, gather feedback on our diagnostic protocols and cleaning effectiveness, and refine our medical-grade procedures.
• Analytics and Insights: To analyze website usage patterns, measure the effectiveness of our content, and improve the user experience for families seeking allergen solutions.
• Legal Compliance: To comply with applicable laws, regulations, and professional standards in Turkey and relevant jurisdictions.
• Safety and Security: To detect, prevent, and address fraud, abuse, and security incidents.

Sharing Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in operating our website, delivering services, processing communications, or conducting analytics. These providers are contractually obligated to use your information only as necessary to provide services to us and to maintain the confidentiality and security of your data.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transitions

If AllergenClear is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have regarding your information.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. Specifically:

• Service Records: Information related to your allergen remediation service is retained for at least three years to support follow-up consultations, document our diagnostic findings, and maintain service quality records.
• Contact Information: We retain your contact details to respond to inquiries and provide ongoing support unless you request deletion.
• Website Analytics: Aggregated analytics data is retained for up to two years to track trends and improve our site.

You may request deletion of your personal information at any time, subject to legal and operational requirements. We will honor such requests unless we are required by law to retain the information.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your personal information, subject to legal and service-related exceptions.
• Right to Restrict Processing: You may request that we limit how we use your information.
• Right to Data Portability: You may request a copy of your information in a structured, commonly used format.
• Right to Object: You may object to certain types of processing, including direct marketing communications.
• Right to Withdraw Consent: If we process your information based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days or as required by applicable law.

Security of Your Information

We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and restricted access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or credentials you use to access our services.

Third-Party Links

Our website may contain links to third-party websites and services that are not operated by AllergenClear. This Privacy Policy applies only to information collected through our site and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites before providing your information.

Children's Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

AllergenClear is based in Turkey. If you are located outside Turkey and provide information to us, your information may be transferred to, stored in, and processed in Turkey and other countries. By using our services or providing information to us, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification or displaying a prominent notice on our website.

Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days or as required by applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.